Question 1

Why is the fan running after I have switched the oven off?

Accepted Answer

Some ovens have internal cooling fan which will keep running to protect the controls and dissipate heat from oven until the temperature cools to approximately 60°c.

Question 2

My grill element does not glow red?

Accepted Answer

Some oven functions work with the elements being thermostatically controlled, so the grill may not glow all the time.  Some grill elements have an inner and outer element, if so they will not necessarily glow red.

Question 3

My oven will not work?

Accepted Answer

Firstly check that the unit has power, that the isolator is in the ‘on’ position and that the switch on the DB board is in the correct position.

Ovens which have digital timers, or end cooking timers – check that these are in the manual position and for those with digital timers that they are not in automatic mode.

Question 4

Why is the ignition on my gas cooktop not working?

Accepted Answer

On some freestanding models the ignition will not work unless the timer has been set.

Question 5

My burner wont light with the automatic ignition?

Accepted Answer

The ignition requires an electrical connection, should the ignition still not work, try lighting the burner manually.

Question 6

My gas burner lights and then cuts out?

Accepted Answer

When lighting a gas burner it is important to continue depressing the burner knob for a few seconds after the burner has lit in order for the thermocouple to register the flame, should the burner continue to cut out, it is advisable to contact the service center.

Question 7

Why does my ceramic hob not heat up?

Accepted Answer

On some of the ceramic / induction hobs there is a pan sensor.  This means that although the hob itself is turned on, you need to put a pan on the hob in order for it to work.  On induction hob the hot plate will not glow red, it will only get hot where the pan touches is.  This heat is conducted from the contents inside the pan.  The pan sensor is there to help save on power.

Question 8

The flame on my gas hob is weak?

Accepted Answer

It is important to note that in the interests of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person.

It is possible that the jets of the hob are blocked, these can be removed (anti-clockwise) and boiled in hot water in order to clean the outlets.  Changing jet size will not give any additional heat to a burner.  It is also important to note that gas units are required to be installed by a registered LPG technician.

Question 9

My new oven smells and has smoke coming out of it?

Accepted Answer

Before you use an oven for the first time wipe over the external surfaces with a damp cloth. Check that all plastic wrapping and paperwork has been removed from oven before use. Wash all the accessories, pans, trays and shelves with a solution of hot water and dishwashing liquid.  Set the oven on the maximum temperature and leave for 1 hour, this will remove any lingering smells from the manufacturing process.  Make sure to ensure that the room is well ventilated while this is being done.

Question 10

Why is the oven burning my food?

Accepted Answer

If you are using the fan oven then temperatures can be reduced by as much as 20°c compared to a conventional oven, this is due to its efficient circulation of the heat.  Cooking times can also be reduced by up to 10 minutes per hour.

Question 11

My kitchen still has odours even though my hood is vented?

Accepted Answer

It is important to turn the cooker hood on prior to starting to cook in order to allow the hood time to extract.  Check that the butterfly flap is in the correct position as well that the ventilation tubes are securely connected.

Question 12

Steam does not get sucked up into the hood. Is something wrong?

Accepted Answer

All hoods have variable power levels.  If there is too much being cooked at once and the hood is not on the correct level, then the hood may not take all the steam away. The hood will eventually take away all condensation if it is left on for a short period after the cooking has been completed.

When using the hood make sure that other doors and windows are not open at the same time, as the hood may be fighting against other openings.

Frequently asked questions